Welcome to Mews-Channel website. Enjoy shopping online your favourite clothes and accessories. Bellow you will find all the information you need to shop online. If you need more information please contact us by telephone on +40732134785 or email us at firstname.lastname@example.org. We will help you in any way possible. You can also visit us at our store located at 114 Calea Victoriei, 10096 Bucharest, District 1, Romania ( mon-fri 10:00 - 20:00, sat 10:00-19:00 )
At Mews-Channel the following payment methods are possible:
In store :
Shipping methods and costs
Free shipping Worldwide for all orders over 500 Euro. Orders under 500 Euro will have a shipping cost of 30 Euro.
We ship WORLWIDE via UPS and Romania via FANCOURIER
Or UPS Tracker
Track & trace your order by the AWB number provided in your email.
For orders within Romania please go to www.fancourier.ro www.fancourier.ro
Fan Courier Tracker
Some large volume products may imply additional shipping rates, that you'll be notified about during the ordering process.
How long will it take for my order to arrive?
The articles are not available on immediate stock, they are custom made individually for each of our online customers.
That’s why it takes 10 - 15 working days for us to create them in our atelier.
Please add 1-3 days for shipping and estimate your shipping date according to this information.
I live outside the EU. Do I still have to pay VAT?
Yes. Final purchase price for orders shipped outside the EU will be calculated with local VAT at checkout. Please note, that duties for your country will be applied and invoiced separately through UPS.
Do I have to pay custom duties and taxes if my order is shipped outside to EU?
Yes, the customer is responsible for all applicable custom duties and taxes for orders shipped outside the EU. This will be a separate charge invoiced by our courier UPS.
How much are the custom duties and taxes for my order?
Custom policies vary widely between countries. Please contact your local customs office for further information. To ensure quick delivery to you, any custom duties and taxes imposed by your government will be paid for on your behalf by our courier UPS and you will be responsible for these charges. You will receive a separate invoice by UPS for any applicable custom duties and taxes.
The delivery period to countries that impose customs duty is 2 to 4 business days. Please note that we bear the costs for the shipment from our warehouse to your home, the insurance of the merchandise and any costs for supplementary documents. Product prices include all taxes and duties, as well as romanian VAT. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through UPS.
Please note that potential foreign bank charges have to be borne by you.
We gladly accept returns and exchanges within 15 days of receipt. The customer is responsible only for additional shipping costs. Returns received outside the above time frame are not to be accepted.
Mews-Channel will only accept returns on non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached and in its original packaging. Upon receipt of any order without tags please notify us immediately if you wish to return the item. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please note that the customer is allowed to exchange an item only once. Thereafter, the customer is responsible for additional shipping costs.
The merchandise must be returned along with the completed Returns Form that was included with your order. Please note that unidentified returns/exchanges will be returned to the sender.
The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order. We are not responsible for damaged or lost packages that are NOT shipped via UPS. We are not obliged to cover any shipping costs that are not provided by UPS. Return merchandise will be prepared and we will send UPS courier to pick up the package
When will I receive a refund for returned items?
When all requirements have been met, we will notify you and refund the entire cost of the returned product(s). Should you fail meet any of these requirements, you will be notified and have the possibility to have the merchandise returned to you. We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.
A time frame of anywhere between 10-14 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order. Normally credit appears within two months. In case the recipient of the product does not correspond with buyer of the product, a credit will be refunded to the original buyer and credit card holder. Wire transfer refunds usually take place within 10-14 days. The refund will only be issued to the same account from which the wire transfer payment was made for the order. Please note that shipping costs will not be refunded. Please note that store credit is non-transferable, non-refundable and does not expire.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
Can I return sale items?
No. We do not accept returns or refund request for sale items.
Can I exchange an item for a different item?
For more information, assistance, notifications and complaints send us an email on email@example.com